TERM OF SERVICE

These terms and conditions apply to all purchases made through the website of Maision Nova, located at 1287 West Georgia Street, Vancouver, BC V6E 4E6, Canada, and reachable via support@maisionnova.com

1. APPLICABILITY

By placing an order on our website, you agree to these Terms & Conditions. Please read them carefully before completing your purchase.

2. PRODUCT INFORMATION

We make every effort to describe our products accurately and keep all information up to date. However, occasional typographical errors or inaccuracies may occur. Maision Nova reserves the right to correct such errors without prior notice.

3. ORDERS AND PAYMENT

Orders are processed once full payment has been successfully received.
Available payment methods may vary depending on your location and the payment services active in your region. Customers are responsible for checking which payment options are available at checkout.

4. PROCESSING AND DELIVERY

  • Processing time: 1–3 business days

  • Shipping time: 3–7 business days (varies by location)

All orders are shipped directly from our international supplier. Shipping times may vary due to customs processing, courier delays, or regional factors.

5. RETURNS AND CANCELLATIONS

For full details regarding returns, cancellations, and refund eligibility, please refer to our separate Return Policy. These conditions form an essential part of our overall Terms & Conditions.

6. LIABILITY

Maision Nova is not responsible for any loss or damage during shipping if tracking information shows that the parcel has been delivered to the address provided by the customer.
Please ensure your shipping address is entered correctly before confirming your order.

7. INTELLECTUAL PROPERTY

All website content — including text, images, graphics, designs, branding and logos — is the exclusive property of Maple & Bloom Vancouver. It may not be copied, reproduced, or distributed without prior written permission.

8. COMPLAINTS PROCEDURE

If you have a complaint or concern, you may submit it in writing to support@maisionnova.nl
We aim to respond within 2 business days.

9. APPLICABLE LAW

These Terms & Conditions are governed by the laws of the Netherlands.

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