PRIVACY POLICY
This privacy policy applies to the services provided by Maision Nova, located at 1287 West Georgia Street, Vancouver, BC V6E 4E6, Canada, and reachable via support@maisionnova.com. We respect the privacy of our customers and ensure that any personal information you share with us is handled with care and confidentiality.
DATA WE COLLECT
We collect personal information you provide when placing an order, creating an account, or contacting our customer support team. This may include:
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Full name
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Shipping and billing address
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Email address
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Phone number
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Payment information (processed securely and never stored by us)
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IP address and device details
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Browsing behaviour and activities on our website
WHY WE COLLECT YOUR DATA
We use your information for the following purposes:
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Processing and shipping your orders
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Providing customer service and support
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Sending order updates or important notifications
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Improving our website and customer experience
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Preventing fraud and ensuring secure transactions
SHARING YOUR INFORMATION
We only share your personal data with third parties when necessary to carry out our services, such as:
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Payment processors
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Shipping and delivery partners
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IT and analytics providers
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Legal authorities when required by law
We never sell your personal information to third parties.
DATA RETENTION
We store your information only for as long as necessary to provide our services or as required by Canadian law. Once data is no longer needed, it is securely deleted or anonymised.
COOKIES
Our website uses cookies to support essential site functions, analyse visitor activity, and enhance marketing performance. You may adjust your cookie preferences at any time through your browser settings.
YOUR RIGHTS
Under Canadian privacy legislation, you have the right to:
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Access your personal data
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Request corrections or updates
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Request deletion of your information
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Object to certain types of processing
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Request data portability
To submit a request, please contact us at support@maisionnova.com
CONTACT INFORMATION
Maision Nova
1287 West Georgia Street
Vancouver, BC V6E 4E6
Canada
Email: support@maisionnova.com